In this guide
How to complete this step
Identify what worked well and what could be improved.
Conduct a lessons learned exercise with your project team and share your engagement journey with your peers or industry.
Why this is important
Identifying areas for improvement and what worked well can result in more effective engagement exercises in the future. It can also help to better utilise time and resources in subsequent engagements and manage risk more successfully.
How to do it
As a project team, reflect on how well the engagement went. Record and share your learnings to improve future engagement processes, participation, skills and outcomes.
Key questions to ask include:
- What went well?
- What was challenging?
- What would you change if the same or similar situation presented itself again in the future?
- Was there anything you could have done better?
- Were the measures useful in understanding the success of the engagement?
- How can your learnings be recorded and applied to your next engagement process?
In this step is to celebrate your successes and hard work and identify opportunities for improvement to future processes.
Share your engagement journey with your colleagues and your industry to help improve their engagement skills.
Consider doing a presentation to staff or at an industry event or share your story in a publication or as a case study on the PlanSA portal.
