PlanSA is committed to ensuring its planning system is responsive to the needs of its customers.
The PlanSA system is made up of different online ePlanning components:
- PlanSA portal website
- Development Application Processing (DAP) system
- Online Planning and Design Code
- South Australian Property and Planning Atlas (SAPPA)
- Council Financial Report Service
The ePlanning platform is routinely updated to introduce new functionality, enhance the user experience, and address technical issues.
In addition to improving the user experience, PlanSA is committed to ensuring the ePlanning system is stable, cyber secure and compliant with IT regulations.
To view PlanSA system enhancements or to check on the status of a current enhancement project, visit:
- PlanSA Enhancements – completed (PDF, 290 KB)
- PlanSA Enhancements – in progress (PDF, 233 KB)
- PlanSA Enhancements – planned (PDF, 229 KB)
System updates are made fortnightly. After each update, system enhancements are documented as Release Notes and published on PlanSA.
Requests for system enhancements can be submitted to the PlanSA service desk via PlanSA@sa.gov.au.
Customer survey
From 2022, an annual customer survey is being undertaken to explore the overall level of customer satisfaction with the ePlanning system.
The inaugural Customer Survey was conducted by an external, independent professional market research company. 1500 users of the PlanSA system provided feedback, including council staff, planning and buildings professionals, and community members. Some of the top line results are outlined below.
Following a detailed analysis of the feedback, PlanSA has published an Action Plan, outlining how it will improve the system and processes within it. Each action also has an approximate timeline for implementation.
To access the Action Plan:
To access the 2022 survey results:
