Apply for a Certificate of Occupancy
When the final building notification ‘Building Work Completed’ is submitted, following an inspection by the relevant authority (as applicable), you can then apply for the Certificate of Occupancy (CoO).
After applying for the Certificate of Occupancy the issuing relevant authority is advised of your submission by email.
- In your For Your Action table, locate the development application with a status of ‘Apply for a Certificate of Occupancy’ and click on the application (not the ID) to view the action requiring you to complete.
- Click on Apply for a Certificate of Occupancy to start your application.
- The Address of building will default to only one property location. If there are multiple property locations, you will have to select the property location from a list of building addresses.
- Choose the building / building work to include in the certificate.
- Choose the classification of the selected building / building work.
Information!
When the building / building work is for a single development (e.g., house) then the following options are available, but not applicable:
- Another Classification, and
- Include another building / building work.
- Leave the default Description of the building or make changes (as required).
The Certificate of Occupancy will be issued by: shows the name of the ‘relevant authority’ chosen to issue the Certificate of Occupancy (CoO).
- Upload the documentation in support of the Certificate of Occupancy from a folder location on your computer.
Supply a copy of the following documentation (but not limited to):
- Statement of Compliance
- Certificate of Compliance e.g., plumbing, electrical, services (unless already provided)
- Evidence conditions have been satisfied (when development has been approved subject to conditions)
- Categorise the document(s) as either building or occupancy documents.
- Select Submit to complete.
- Within the displayed Development Application summary go to the Certificate of Occupancy tab to view the submitted application.
- Click on ID number of the Certificate to view the details.
- Within the Certificate of Occupancy screen, you can locate who will be issuing the certificate and their contact details.
- Click on Development Application link to exit the Certificate of Occupancy details.
- Within the Development Application summary page select one of the following:
- Certificate of Occupancy to view another application, or
- Your Applications to view your dashboard.
Track Certificate of Occupancy from your dashboard
At any point during the assessment of your application log in to your online account, to view the progress of your Certificate of Occupancy (CoO) application.
As the CoO application progresses through the assessment process the application will transition through several status. Refer to the table below to learn about each one.
Status | Description and action to take (as required) | Time Frame |
Awaiting validation | The CoO application has been received by the issuing relevant authority. | |
Validation in Progress | The issuing relevant authority is processing your application, and you may be contacted if additional information is required. | |
Awaiting Mandatory Document | The relevant authority has found that additional information is required from you. Upon supplying the required information, the relevant authority can continue processing your application. | |
Awaiting Payment | The relevant authority has determined the fee payable to issue the CoO. Once you have paid the required fee, the CoO is issued. | |
Awaiting Decision | Your CoO has been lodged and the relevant authority has 5 working days to issue the Certificate or reject. On completion of the assessment the CoO will be issued or refused, and you will be notified of the outcome. | 5 working Days to issue or reject |
Awaiting Fire Report | The relevant authority has specified a ‘fire report’ is required, and you have 15 working days to provide to the relevant authority. On receipt of the ‘fire report’ the relevant authority can continue processing your application. | 15 working days to provide a fire report |
Issued | CoO issued; your building is certified suitable for occupation. The certificate can be downloaded from your applications Documents store. | |
Refused | CoO refused; any appeal against the decision must be filed within 28 days of receiving the refusal notice. You may appeal the relevant authorities’ decision to refuse the certificate or submit a new application for issuing a CoO. | 28 days after the refuse notice to appeal |
- Click on Certificate of Occupancy to view your application.
- Click on ID number of the certificate to view the details.
The Certificate of Occupancy details display, and the Status will inform the action being performed.
- Click on Development Application link to exit the Certificate of Occupancy details.
- Within the Development Application summary page select:
- Certificate of Occupancy to view another application, or
- Your Applications to view your dashboard.
