Create an online account to lodge an application for home developments

An online account will need to be created in order to ‘lodge an application’ for developments and/or improvements at home or for properties at different locations. The creation of an online account will enable you to track the progress of the development application through the development approval process and complete the actions such as ‘make a payment’ or ‘upload requested documentation’.

To set-up an online account there are 3 stages to complete:

  1. Complete online account registration
  2. Confirm your account creation
  3. Login for the first time
  1. Go to the PlanSA portal and click on Register.
  2. Click on Start your registration.
  3. Select Lodging an application and click on Continue.
  4. Select No to lodging on behalf of an organisation and then click on Continue.
  5. Complete the registration fields with your full name, contact details (includes postal address, contact phone number and email address) and your preferred contact method (e.g. email or post).
  6. Complete I’m not a robot and then Create Account to complete the registration.
  7. A message confirms the ‘creation of your online account’ and an email is sent to confirm your online account.
  1. Go to your email inbox and locate the email from PlanSA with a subject line of ‘Confirmation of user account creation’.
  2. Click on the embedded link to confirm your account.
  3. A thank you message confirms ‘your email address’ and a second email is sent with your username and temporary password.
  1. Go to your email inbox where an email is available with a subject line of ‘Confirmation of user account creation’. It will contain a link to the Login Page along with your User Name and temporary password.
  2. Click on the link to log in with your temporary password.
  3. Enter the User Name and Temporary Password provided into the PlanSA login screen and Log In to proceed.
  4. Change your password by entering the temporary password provided (Old Password) and then a New Password, and re-enter to Confirm New Password.
  5. Click Submit to make the change.
  6. Your applications screen displays, and you are ready to Start a new application.