Request information from the primary contact during assessment

A relevant authority may request, in writing, that the applicant provide additional information. The relevant authority may decline to proceed further until the applicant has complied with the request.

The time limits applying to the making of a decision are then extended by the period between the date the relevant authority requested the additional information, and the receipt of it. The time allowed to respond with the information will depend on the type of development. If the applicant fails to provide the information within the allocated time, the relevant authority may refuse the application.

This enables the relevant authority to finalise applications where there does not appear to be any strong intention or commitment on the part of the applicant to undertake the proposed development.

Where to look

Act: Section 119

Regulations: Regulation 33

Before you begin

The applicable Consent Development Application screen is showing.

Create and send the request for information letter

The applications ‘primary contact’ will receive an email notification advising an additional information has been requested, or when the preferred method is ‘post’ then print and place in the post to the address on the letter.

A Request for Information (RFI) will ‘stop’ the assessment clock and will restart upon confirming all requested information provided.

Step-by-step

  1. Click on the RFI* tab. *Request for Information
  2. Click on the send Request for Information link.
  3. Click on Generate request for additional information document link to download a letter template with pre-filled contact details and property information from the application.
  4. Click on the ‘Request for information. Docx’ download to open the template in word.
  5. Click on Enable Editing to enable the template.
  6. Input the details of the information required in the area marked by <please provide detailed list of required information here>.
  7. From the File option Save the letter to a location on the computer.

    Noting, when the primary contacts preferred method is ‘post’ then Print the ‘Request for Information letter’ before closing.

  8. Close the ‘Request for Information letter’ and return to the Request for Information screen to upload the letter.
  1. Click on Upload within the Request for Information screen.
  2. Navigate to the folder location the letter saved within and then drag-and-drop the file into the ‘Drop file here’ field.
  3. Close ‘X’ the Open window.
  4. The letter is attached and then click Send Request to complete the action.

The RFI screen is shown with a Further Information Requests table containing a record of the further information request.

To keep a record of the ‘Request for information letter’ being sent to the primary contact upload the letter to the Documents store and record the date sent.

  1. Click on the Documents tab.
  2. Click on Upload Documents action.
  3. Click on the Other Documents heading to collapse the expanded view.
  4. Click on Upload within the Upload Documents screen.
  5. Navigate to the folder location the letter saved within and then drag-and-drop the file into the ‘Drop file here’ field.
  6. Close ‘X’ the Open window.
  7. Categorise the document choosing ‘Assessment Documents’ category and ‘Request for Information’ type.
  8. Click Save Changes to complete the action.
  9. Click on the document type (not the document file name) to show details of the selected document.
  10. Select the Date Distributed from the pop-up calendar.
  11. Click on Update Documents to save.

The ‘date distributed’ displays in the field against the ‘Request for information’ document record.

On this page